SHIPPING CHARGES
 TERMS & CONDITIONS
FOR PLASTIC KITS

MINIMUM ORDERS: MINIMUM ORDERS ARE $10.00 FOR THE USA. NO FOREIGN SHIPMENTS AT THIS TIME.

CREDIT CARDS: WE ACCEPT VISA AND MASTERCARD. THERE IS A $20.00 MINIMUM FOR CREDIT CARD ORDERS.

CHECKS AND MONEY ORDERS: ARE TO BE MADE OUT TO FRENCH’S TRAINS AND HOBBIES

BACK ORDERS: OUT OF STOCK ITEMS WILL BE CANCELLED. IF YOU PLACE ORDER BY CHECK, WE WILL SEND YOU A REFUND CHECK

SHIPPING: WE SHIP BY UNITED PARCEL SERVICES AND US POST OFFICE PRIMARILY. CUSTOMERS REQUESTING UPS-AIR OR PRIORITY MAIL WILL PAY THE DIFFERENCE BETWEEN SERVICES AND OUR STANDARD FREIGHT CHARGES.

RETURNS: ANY RETURNED MERCHANDISE MUST BE IN A GOOD AND SALEABLE CONDITION. IT MUST BE IN ITS ORIGINAL PACKAGING. RETURNED ITEMS WILL BE CREDITED OR REPLACED WHEN ACCOMPANIED WITH A COPY OF THE RECEIPT AND THE REASON FOR THE RETURN. RETURNS DUE TO OUR ERROR, MAY BE SHIPPED TO US BY POST OFFICE. AS LONG AS THE ITEM IS IN AS NEW CONDITION, THE PRODUCT MAY BE RETURNED IN THE ORIGINAL PACKAGING INCLUDING WARRANTY CARDS WITHIN 30 DAYS OF RECEIVING THE SHIPMENT. NON-DEFECTIVE ITEMS THAT HAVE BEEN ASSEMBLED, PAINTED OR ALTERED IN ANY WAY FROM THE ORIGINAL CONDITION CANNOT BE ACCEPTED AS A RETURN. IF THE BOX HAS BEEN DAMAGED, TAPED OR ALTERED IN ANY MANNER, FRENCH’S TRAINS & HOBBIES WILL ALSO REFUSE TO ACCEPT THIS AS A VALID RETURN. IF THE PURCHASE WAS MADE BY CREDIT CARD WE WILL CREDIT YOUR ACCOUNT, ONCE WE HAVE RECEIVED YOUR RETURN. CLAIMS FOR GOODS DAMAGED IN TRANSIT MUST BE REPORTED TO THE CARRIER. NO RETURNS OR EXCHANGE FOR BOOKS OR MAGAZINES.

DEFECTIVES: WE ACCEPT RETURN OF DEFECTIVE MERCHANDISE IF IT IS DEFECTIVE WHEN IT COMES OUT OF THE BOX. PARTIALLY BUILT MODELS AND KITS ARE NOT ELIGIBLE FOR RETURN. SO PLEASE MAKE SURE EVERYTHING IS IN THE BOX BEFORE YOU START BUILDING THE MODEL OR KIT. IN SOME CASES PARTS MISSING CAN BE OBTAINED BY CONTACTING THE MANUFACTOR. OLDER DISCONTINUED KITS ARE NOT RETURNABLE.

BAD CHECKS: RETURNED CHECKS ARE SUBJECT TO A $25.00 SERVICE CHARGE.

SHIPPING AND HANDLING CHARGES UNITED STATES ONLY

FOR UPS AND US POST OFFICE

$5.00 SHIPPING ON ORDERS UP TO $100.00 .ORDERS OVER $100.00 ADD 5% FOR SHIPPING AND HANDLING. ORDERS ARE SHIPPED TO CONTINENTAL USA 48 STATES VIA GROUND UPS OR PARCEL POST.

QUESTIONS ON SHIPPING , RETURNS OR ON KITS

T/P 410-285-5809 E-MAIL frenchst@bellatlantic.net